隐私政策

ANIMATE MALAYSIA SDN. BHD.

Published: 01/10/2025

1. Introduction / Scope

animate malaysia operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you, the customer, with a curated shopping experience. animate malaysia is powered by Shopify, which supports our provision of the Services to you.

This Privacy Policy describes how we collect, use, disclose, transfer, and otherwise process your personal information when you access or use the Services, make a purchase or transaction, or otherwise interact with us. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

This Privacy Policy is issued in accordance with the Malaysian Personal Data Protection Act 2010 (“PDPA”) and its amendments.

2. Definition of Personal Data

“Personal Data” refers to information that identifies you or can reasonably be linked to you, either directly or indirectly. This excludes information that has been anonymized or de‑identified such that it cannot be traced back to you. Depending on your interaction with the Services, we may also derive certain inferences from your personal data.

Sensitive personal data (e.g., health information, religious or political beliefs, biometric data) requires your explicit consent under the PDPA.

3. Categories of Personal Data We Collect

We may collect or process the following categories of personal data:

Contact details: name, shipping address, billing address, phone number, email address
Account information: username, password, security questions, preferences, settings
Communications: customer support inquiries, feedback, messages
Device & technical data: device type, browser, IP address, unique identifiers
Usage data: interactions with the Services, pages visited, clicks, browsing patterns

We may also infer data for personalization, such as product recommendations.

4. Sources of Personal Data

Personal data may be collected from:

Directly from you via account creation, purchases, forms, or communications
Automatically via cookies, analytics, and other technologies
Service providers and third parties processing data on our behalf
Affiliates, partners, or other sources, with your consent or as permitted by law

5. Purposes of Use

We use your personal data for:

Providing, managing, and maintaining the Services (order processing, shipping, returns, account management)
Tailoring and improving your experience (personalization, recommendations)
Communicating with you (customer service, updates, notifications)
Marketing and promotions (emails, offers, advertising) – you may opt out anytime
Detecting and preventing fraud or unauthorized use
Complying with legal, regulatory, or contractual obligations
Internal analytics, auditing, and business development
Marketing, Retargeting, and Cookie Use
We may use your personal data, including your email address and interactions with our Services, for marketing purposes. This includes sending you promotional materials about our own products and services, as well as showing advertisements for our services on third‑party platforms (retargeting ads).

To enable such advertising, we may use cookies, web beacons, and similar tracking technologies to analyze your usage of our Services, remember your preferences, and personalize the content and ads shown to you.

You may choose to opt out of receiving marketing communications at any time by following the instructions in the communications or by contacting us. You can also manage your preferences regarding cookies and similar tracking technologies through your browser settings or through any cookie consent mechanisms provided on our Services.

6. Disclosure / Sharing of Personal Data

We may share your personal data with:

Shopify and other service providers (payment gateways, logistics, analytics, cloud storage)
Affiliates or corporate group entities
Business or marketing partners (for advertising or promotional services)
Third parties you authorize or request
Legal or governmental authorities, when required by law
In connection with business transactions (mergers, acquisitions, bankruptcy)

All third parties must maintain confidentiality and security consistent with this Privacy Policy and applicable law.

7. International & Cross‑Border Transfers

Your personal data may be transferred, stored, or processed outside Malaysia.
We ensure that any cross‑border transfer complies with PDPA requirements, using safeguards such as contractual protections when necessary.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined above or as required by Malaysian law. After that, we securely delete, anonymize, or de‑identify personal data.

9. Security

We implement organizational, technical, and physical measures to protect personal data from unauthorized access, disclosure, alteration, or loss.
Third-party service providers must also maintain appropriate security measures.

10. Data Breach Notification

In the event of a personal data breach, we will notify the Personal Data Protection Commissioner (PDPC) and affected individuals as required by PDPA and its amendments.

11. Rights of Data Subjects

Under PDPA, you may have the following rights (subject to legal or contractual restrictions):

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete personal data
Withdrawal of Consent: Withdraw consent for processing where applicable
Objection: Object to certain processing, including marketing communications
Data Portability: Request transfer of personal data to another controller where feasible

You can exercise these rights via the contact details below. We may verify your identity before processing your request.

12. Data Protection Officer (DPO) & Contact

We will appoint a Data Protection Officer (DPO) in compliance with PDPA. The DPO will oversee personal data protection, handle inquiries, and address complaints.

Contact (temporary):
For inquiries or complaints regarding personal data, please contact:
Email:info.animatemalaysia@gmail.com
Address: No.2 JALAN HANG TUAH, Kuala Lumpur, Malaysia

The DPO’s contact details will be updated in this Privacy Policy once assigned.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to practices, legal requirements, or operational needs. The updated Policy will be posted on this website with a revised “Last updated” date.

Relationship with Shopify

Shopify is responsible for processing your personal data in accordance with its policies. To learn more about how Shopify uses your information and your rights, you can visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal Link.